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The liberalization of network industries has significantly altered the environment in which the stakeholders interact. Requirements to deliver services at a given level and indicators against which providers are measured (KPIs) are becoming the norm. Such performance requirements are not only limited to the private firms that have entered the markets. Public firms also increasingly come under the scrutiny of their owners. Not only are they required to perform services of general interest they also need to improve service delivery on a regular basis. In addition, performance criteria – which tended to be limited to financial equilibrium – now include a multitude of aspects, including environmental concerns. Whereas performance increasingly features at the center of operators’ concern, there remains little agreement as to what it encompasses. For instance managers are typically interested in performance at an operational level (e.g., seeking to improve the technical efficiency) while policy makers are primarily interested in performance at an aggregate level (e.g., seeking to improve the performance of the industry as a whole). The workshop aims at investigating how the concept of performance is understood and implemented by the various actors (firms, regulators and governments) across sectors and across countries. We seek both theoretical and empirical papers, including case studies shedding light on how particular performance regime are designed and/or implemented. We are particularly interested in the relationship between technology and institutions and how this impacts the performance in the different network industries.

01 May 2011 Deadline for submitting extended abstracts of papers

15 September 2011 Deadline for submitting papers and presentations

ORGANIZED WITH

EPFL

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Final Programme

Venue
Villa Malafrasca
Via Boccaccio, 151
Florence, FL 50133 Italy
Phone:
[+39] 055 4685 2880
Logistics
Nadia Bert
+390554685795

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