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This Online Training focuses on the regulation in the water and sanitation sector.
Each day starts with keynote speakers (from DG Env, Wareg, EurEau, OECD) addressing upcoming challenges and regulatory trends in the water & sanitation sector. Mornings are then dedicated to lectures focusing on regulation purposes, customer engagement and protection, water and wastewater tariff regulation, and output-based regulation (with a focus on incentivising innovation). During afternoons, illustrative case studies are presented and discussed by water practitioners including regulators and operators.

Register by Friday 18 June 2021, 10 am CEST


Draft Programme of the 3 day Online Training

Day 1, Monday 21st June 2021 | Introduction To Regulation, And Customer Engagement And Protection

9 – 9.30   Ms. Veronica Manfredi, Director, Quality of Life, DG ENV

Introductory words (20’ + 10’ Q&A)

9.30 – 10  Pr Andrea Guerrini, Commissionner of ARERA, Member of WAREG

Keynote speech (20’ + 10’ Q&A) – Water Regulatory Trends to 2030

10 – 12.30  Heather Smith, University of Cranfield

Introduction to WSS Regulation (what, why and how)

  • Regulatory frameworks
  • Regulatory agencies characteristics and missions

Customer Engagement and Protection

  • Customer consultation & engagement
  • Definition of customer service standards and requirements
  • Resolve disputes between customer and regulated firms

12.30 – 14 Lunch break

14 – 16  Fjola Beqiri, ERRU

Case Study: Albanian Water Regulatory Authority: public hearings and complaints monitoring

  • Public hearing session to actively involve customers along the tariff approval process, and ensure service quality
  • Internal customer complaints regulation, procedures etc
  • Template for monitoring the utility’s performance and transparency toward customer complaints

Day 2, Friday 25th June 2021 | Water & Wastewater Tariff Regulation: Methodologies And Issues At Stake

9.30 – 10  Bertrand Vallet, Senior Policy Officer – Water Services, EurEau

Keynote speech (20’ + 10’ Q&A) – Water and the EU’s Circular Economy

10 – 12.30 Carlo Cambini, Politecnico di Torino

Tariff regulation: methodologies and issues at stake

  • Cost-based regulation
  • Incentive regulation
  • Regulation and investments
  • Yardstick competition
  • Financial issue in price control

12.30 – 14 Lunch break

14 – 16 Alberto Asquer, University of London

Case Study: Routemap to delivering a Net Zero Water Sector in the UK

Day 3, Monday 28th June 2021 | Output-Based Regulation

9.30 – 10  Xavier Leflaive, Principal Administrator, OECD

Keynote speech (20’ + 10’ Q&A) – Financing Water Supply and Sanitation: Challenges in EU Member States and Policy Options

10 – 12.30 Carlo Cambini, Politecnico di Torino

Output-based Regulation

  • Additional regulated outputs:
    service quality, innovation, sustainability

Incentivising innovation

  • Cross-sectoral experience sharing: example of RIIO1

12.30 – 14 Lunch break

14 – 16  Elena Gallo, Vice-Director, Water services Department, ARERA

Case Study: Italian tariff regulation schemes

  • Economic components of the tariff
  • Environmental and resource components of the tariff
  • Decarbonisation: energy saving in the tariff

Read the speakers’ biographies


The course is designed for professionals interested in gaining in-depth knowledge over a short period of time including:

  • Officials from Regulatory Authorities, and other public bodies
  • Operators, Water Companies
  • Policy And Decision-Makers
  • Academics (Phd Students, Post-Doc)


At the end of the course, participants will receive a certificate of attendance.

Course Fees

  • EUR 500: General training fee
  • EUR 250: Discounted fee for representatives of donors and academics
  • 2 free admissions for “Major” donors of the FSR Water & Waste Area
  • Group enrolment registration: 10% total discount on the general training fee for the registration of at least five people from the same organisation; please contact Maria.Salvetti@eui.eu

Cancellation Policy

Should you be unable to attend, a substitute delegate is welcome at no extra charge. Information on the substitute delegate should be communicated at least 4 days before the first online class.

No course fee will be applied if written cancellation requests are received at least 2 weeks before the first online class. Full course fees will be applied for cancellation requests received after this deadline.

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