Electricity | Technical Report
Recommendations for customer engagement strategies
28 November 2023
BY: Daniele Stampatori, Nicolò Rossetto, WILLEGHEMS Gwen, KESSELS Kris, LACERDA Madalena, CORCEIRO Beatriz, GALEANO Juan Adolfo, JAKOVLJEVIC Dusan, RITZEK Jürgen, PAPPA Stavroula, JANSSEN Rod, ZOULIAS Emmanouil
Customers are expected to play a fundamental role in the transition to a decarbonised and digitalised energy system. However, experience so far suggests that customer engagement in energy markets cannot be given for granted. This report investigates those barriers hindering customer engagement in flexibility markets and discusses strategies for their mitigation, aiming to unlock the untapped potential of the resources located at the customer’s premises and foster a more consumer-centric power system. Drawing from an extensive and multi-disciplinary literature review and benefiting from interactions with OneNet cluster demonstrators, this research identifies economic, behavioural, legal, and technical barriers to customer engagement in flexibility markets. Tailored recommendations are provided to surmount each of these barriers, advocating, among other things, for value stacking support, targeted awareness campaigns, regulatory adaptations, and robust infrastructure enhancements.
logo cadmus Read it on Cadmus Download in open access

LATEST FSR PUBLICATIONS

Other
After years of record announcements, frantic policy development and the establishment of substantial public support mechanisms, the clean hydrogen sector is nearing an inflexion point. Many clean hydrogen projects have [...]
Other
The safeguarding of critical offshore energy infrastructure has assumed a heightened level of urgency in the wake of the Nord Stream pipeline explosions in September 2022 and the suspected sabotage [...]
Other
The Performance Review Commission (PRC) is an independent body supported by EUROCONTROL with a remit to review and report on European air traffic management (ATM) performance. While performance has improved [...]
Technical report
As part of the LIFE COASE project, the first Net Zero Carbon Market Policy Dialogue (NZCMPD) was held in September 2023 to discuss the latest developments and challenges faced by [...]
Other
- This policy brief reviews some of the latest studies on distributional and competitiveness effects that were presented at the International Conference on Ex-Post Evaluation of Emissions Trading organised under [...]
Other
- This policy brief synthesises the results from the first annual workshop on ex-ante assessment of emissions trading. It focuses on models assessing the schemes in the EU, UK, China, [...]

Join our community

To meet, discuss and learn in the channel that suits you best.

scroll

top